Service chatbots
AI chatbots for website, WhatsApp and social media — trained on your knowledge, available 24/7.
What are "service chatbots"?
Service chatbots are AI assistants that advise visitors to your website, WhatsApp, or Instagram account in a genuine conversation. They are not limited to pre-defined answer trees but draw their knowledge from your actual content (website, product data, FAQs, instructions) — Retrieval-Augmented Generation (RAG).
Benefits and typical leverage
A well-trained chatbot answers a large portion of service requests without human intervention. This reduces the support workload and cuts customer response times to seconds. It's particularly effective for products requiring extensive consultation, in industries with long opening hours and waiting times, and in B2B sales, where qualified leads would otherwise not get in touch after business hours. The real strength: every interaction provides data—you see what customers are really asking.
How we will build it specifically
- Building a knowledge base: We index your website, FAQs, PDFs and product data in a vector database — the bot responds exclusively from verified sources, with link references.
- Multi-channel: One bot, multiple channels — website widget, WhatsApp Business, Instagram DM, Facebook Messenger.
- Escalation to human: In case of ambiguity, complaint or explicit request, the conversation is seamlessly transferred to an employee — including its history.
- Reporting: They see daily what questions were asked, what could be answered, and where there are knowledge gaps — including material for content marketing.
- Tools: OpenAI/Claude, Pinecone/Weaviate, n8n, WhatsApp Business API.
Related automation fields
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Data exchange & interfaces
Connect systems — from CRM to ERP to shop — so that data flows automatically instead of being transferred manually.
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Customer communication
Automatically answer emails, prioritize requests and forward them internally — without inbox chaos.
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Marketing & Social Media
Plan posts, capture leads, personalize newsletters — reach without a daily posting effort limit.
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Order and quotation processing
From inquiry email to sent invoice — offers, orders, status tracking without copy-paste.
This exact area in your company — can it be automated?
15-minute initial consultation — we will provide a concrete assessment of the effort and benefits.
Further information:
Overview of Automation ·
AI complements ·
Up to 80 % subsidized
