Data exchange & interfaces
Connect systems — from CRM to ERP to shop — so that data flows automatically instead of being transferred manually.
What is "Data Exchange & Interfaces" about?
In established business environments, data is scattered: customers in the CRM, orders in the ERP, documents in accounting, orders in the shop, tickets in the helpdesk. Interface integration connects these systems so that each piece of information is entered exactly once — and automatically ends up wherever it is needed.
Benefits and typical leverage
Manual data transfer is not only time-consuming—it's also the biggest source of errors. Incorrect addresses, forgotten status updates, and inconsistent customer master data cause additional work in the form of complaints, duplicate shipments, and dissatisfied customers. A clean integration layer brings this data to a common standard—and makes reporting across all systems possible in the first place.
How we will build it specifically
- Inventory: We map all relevant systems, their API capabilities and the necessary data flows — before we build.
- Integration platform: Instead of 1:1 couplings, we use a central platform (n8n, Make, Workato) — new systems can be added with minimal effort.
- Master data consistency: One system is considered the "Source of Truth" for each data type — changes are automatically propagated to all subsequent systems.
- Monitoring: Every data flow is measured — errors are immediately visible, repetition mechanisms prevent data leaks.
- Tools: n8n (self-hosted, GDPR-friendly), Make, Zapier, direct REST/GraphQL APIs, MySQL/PostgreSQL as intermediate cache.
Related automation fields
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Customer communication
Automatically answer emails, prioritize requests and forward them internally — without inbox chaos.
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Service chatbots
AI chatbots for website, WhatsApp and social media — trained on your knowledge, available 24/7.
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Marketing & Social Media
Plan posts, capture leads, personalize newsletters — reach without a daily posting effort limit.
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Employee & team processes
Vacation requests, time tracking, onboarding, internal coordination — all digital, all documented.
This exact area in your company — can it be automated?
15-minute initial consultation — we will provide a concrete assessment of the effort and benefits.
Further information:
Overview of Automation ·
AI complements ·
Up to 80 % subsidized
