Telephony & Voicebots
Answering, qualifying and forwarding calls — even when no one is on the line.
What is "Telephony & Voicebots" about?
Voicebots are AI-powered voice assistants for the telephone. They answer calls, understand the request, provide standard information (opening hours, status, address), book appointments directly in the calendar, or forward the call to the right person—around the clock, in natural language, without a classic IVR menu.
Benefits and typical leverage
A large portion of incoming calls are standard inquiries that don't require human interaction. A voicebot handles these—no missed calls outside of business hours, no waiting in line during peak times. For medical practices, workshops, and service providers, this often translates directly into increased revenue, as initial contacts would otherwise go to the competition. Furthermore, every call is transcribed and logged—a level of compliance that human answering simply can't achieve.
How we will build it specifically
- Inbound reception: Incoming calls are routed to the voicebot (via Twilio, Vonage, or direct SIP integration). Callers are greeted in your branded tone.
- Understanding & Answering: Speech-to-Text → LLM response from your knowledge base → Text-to-Speech with natural voice (ElevenLabs / OpenAI Voice).
- Actions: Book an appointment in the calendar, check order status, schedule a callback — all via API directly into your systems.
- Handover: Complex cases will be forwarded to a staff member upon request — with a contextual summary of the conversation so far.
- Tools: Twilio/Vonage, OpenAI Realtime API, ElevenLabs, n8n.
Related automation fields
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Service chatbots
AI chatbots for website, WhatsApp and social media — trained on your knowledge, available 24/7.
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Data exchange & interfaces
Connect systems — from CRM to ERP to shop — so that data flows automatically instead of being transferred manually.
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Accounting & Administration
Capture receipts, reconcile data, generate reports — the workflow takes care of recurring accounting work.
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Order and quotation processing
From inquiry email to sent invoice — offers, orders, status tracking without copy-paste.
This exact area in your company — can it be automated?
15-minute initial consultation — we will provide a concrete assessment of the effort and benefits.
Further information:
Overview of Automation ·
AI complements ·
Up to 80 % subsidized
