Service chat on the website — custom widget instead of third-party script.
The DigElite service chat is a standalone widget—no third-party script, no external tracking, no cookie banner trigger—and integrates into any WordPress page via shortcode or Gutenberg block. Conversations run directly to the customer's LLM (local or in a German cloud) and utilize its own knowledge base for answers. The chatbot seamlessly hands off complex cases to a human team—via email or, optionally, as an inbox entry in the DigElite CRM.
What differentiates DigElite chat from SaaS widgets.
Custom widget — no third-party script
The chat widget is an asset of the client's WordPress site, not an external script from a CDN. There's no cookie banner trigger, no external tracking, and no vendor pixel. The privacy policy only needs to be amended by one paragraph—we'll provide sample text.
Answers from the customer knowledge base
The chat accesses the shared knowledge base (PDFs, FAQs, website content), not the generic model knowledge. Answers include the source upon request; if unsure, the honest "I don't know" is sufficient.
Structured handover to people
Complex cases are forwarded to the service team via email, optionally as an entry in the DigElite CRM inbox. The handover includes the conversation history—the human doesn't start from scratch.
Three paths, three use cases.
- Shortcode —
[digelite-chat]Integrate it into any page or post, ideal for page-specific context. - Gutenberg block — Select „DigElite Chatbot" in the block inserter; it will be immediately visible in the editor with a live preview.
- Floating widget — Activate globally via theme option; appears as a chat bubble in the bottom right corner of all pages.
What happens if the AI gets stuck?.
Conversations that the chatbot cannot answer from its knowledge base are passed on in a structured manner. Three predefined paths are used:
- Email to service mailbox — send the complete conversation history plus request classification as an email to info@/service@.
- DigElite CRM Inbox — The request appears as a new entry in the CRM inbox; the case worker can see the history and classification.
- Proposed date — Chatbot offers an appointment slot (connected to Amelia, Calendly or DigElite's own booking stack).
Example: Medium-sized mechanical engineering companies — significantly less email volume.
A medium-sized mechanical engineering company replaced its old SaaS chat widget with DigElite Service Chat. The knowledge base consists of several hundred PDF manual pages and a Confluence wiki FAQ. After a few months of operation, the chatbot directly answers the majority of typical sensor calibration and lubricant questions, linking to the exact manual page. The remaining questions are forwarded to the service team in a structured manner—with classification, history, and automatically created tickets in the internal system.
What potential customers should ask before deployment.
Can I customize the widget's colors to match my corporate design?
Yes. Colors, font, icon, position, and welcome text can be configured via WordPress options. For more in-depth customization, we provide CSS variables that can be overridden directly in the theme—no modification of the widget JavaScript is necessary.
What about mobile devices and accessibility?
The widget is designed with a mobile-first approach, is keyboard and screen reader compatible, and complies with WCAG 2.1 AA. Therefore, it also meets BITV 2.0 requirements for administrative use.
What happens if the LLM is currently unavailable?
The chatbot intercepts the error, displays a factual message ("Our assistant is currently unavailable — please feel free to contact us directly") and provides an email/contact form link. No endless loop, no cryptic error message.
How is spam prevented?
Standard WordPress spam protection (honeypot, rate limiting per IP) plus LLM classification that recognizes spam patterns and terminates conversations. Bot traffic is filtered using user-agent and behavioral heuristics.
Where you can continue reading.
This feature is part of the DigElite chatbot family — check it out. Product Overview or the thematically related clusters.
15 minutes is enough to get an impression.
We'll be live-chatting with our own chatbot on nordzypern.live and showing you how it responds to real documents, when it honestly says "I don't know," and how it hands the call off to a human. No sales pitch, no Slide 47.
Watch the chatbot live & get an initial consultation